Shipping policy

Shipping & Delivery Policy

We are committed to getting your order to you as quickly and smoothly as possible. By placing an order on Nestories.shop, you agree to these shipping terms and accept the guidelines below.

We offer several shipping options to suit your needs, ensuring full transparency at checkout. All options include reliable step - by - step tracking for your peace of mind:

  • Free Shipping (Tracked)

    • Delivery Timeframe: 7 - 14 business days

    • Description: Standard delivery - completely free!

    • Cost: FREE

  • Priority Processing (Tracked)

    • Delivery Timeframe: Shipped 3 - 7 days faster than Free Shipping

    • Description: Jump ahead of the queue! Your order is moved to the front of our processing line, meaning it will be prepared and shipped ahead of standard orders.

    • Cost: $2.49

  • Priority Shipping & Insurance (Fast & Secure)

    • Delivery Timeframe: Shipped 3 - 7 days faster than Free Shipping

    • Description: Our fastest & most secure delivery option. Includes priority processing, expedited shipping, and full insurance coverage for your parcel against loss or damage during transit.

    • Cost: $4.99

Please note: All shipping times are estimates provided by our logistics partners and may vary slightly due to seasonal holidays or regional courier disruptions.

Order Processing & Dispatch

We know how important it is to receive your items quickly and reliably when caring for your family.

  • Standard Dispatch: Orders are processed, safely packed, and leave our network within 24 - 48 hours (excluding weekends and holidays) from the time we receive payment confirmation. In most cases, processing begins right after we receive your order.

  • Peak Periods & Weather: In rare situations - such as extreme regional weather conditions or exceptionally high seasonal order volumes - our team may require a short buffer to carefully process and secure your package (up to 5 business days). These are exceptional cases and not the norm, and we always prioritize getting your order moving as fast as possible!

Order Tracking

You will automatically receive a shipping confirmation email containing a personal tracking link as soon as your order ships, so you can follow its journey home.

  • Please allow up to 48 hours for your package to appear and update in the carrier’s system.

  • Once scanned, your tracking updates will be handled and updated by our primary delivery partners (such as USPS, DHL, or local courier services).

Taxes & Hidden Fees

Good news! Your shopping experience is completely transparent. All prices are final, and there are absolutely no hidden customs duties, import fees, or unexpected charges upon delivery. We handle all logistics and clearances behind the scenes so you can shop with total confidence.

Delivery & Package Safety

While we partner with reliable delivery networks, final delivery is handled by third - party courier services. To ensure a smooth process, please note our safety terms:

  • Safe Drop: The carrier may leave the package in a secure place at your door, porch, or mailbox if you are not home.

  • Stolen/Lost Packages: Nestories is not liable for lost or stolen packages once they have been officially marked as "delivered" by the tracking system.

  • What to do if a package is missing: If your tracking status shows “delivered” but you cannot find your parcel, please check around your property, verify with neighbors, contact your local carrier directly, and then reach out to us. We will assist you with the investigation process however we can.

Incorrect Shipping Address

Please double - check your shipping address, contact phone number, and ZIP code carefully before finalizing your order.

  • If you spot an error, contact our support team immediately. We will do our best to correct it before your package is dispatched.

  • Nestories is not responsible or liable for deliveries sent to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, reshipping fees may apply.

Customer Support & Confidence

By placing an order on Nestories.shop, you agree to our shipping terms and accept responsibility for your shipment once it leaves our fulfillment center. Please understand that while actual transit is handled by third - party services, we are always on your side. Our dedicated support team is here to actively monitor shipments and assist you with any delivery concerns.

If you have any questions, feel free to reach out - we want you to shop with absolute peace of mind! Just contact us and our team will gladly assist you.